No Internet for 2 nearly weeks

I logged a fault on 5th October 2015, reporting that I had no Internet (DSL) service, and received an SMS with ref 948CNK051015 on 6th October. 3 days later I received another SMS on 9th October 2015 at 11:10 advising me that the service had been restored, BUT my Internet (DSL) was still not working. On my return from Gauteng on 14th October 2015, I called Telkom to advise that the service had NOT been restored, and the technician carried out various tests, but could not 'sync' DSL. He then logged a new fault (ref 813CNK141015), and told me I would be contacted, but I was NOT. I called Telkom at 9:26am and again was told it was marked urgent. With no follow up, I called Telkom again at 14:45 and was advised that Eddie Spears would call me, again, I did not receive a call, AND my Internet is STILL not working. This is totally unacceptable!