No internet for 2 full weeks.

We have had no internet since Friday 23 February. Monday 26 February we cancelled an old contract as they couldn't resolve our problem and opened a new one the same day. Till today, no technician has come to install the fiber. We have called multiple times they said an agent will come but we are still waiting. Why is the service so poor at Telkom? If we are not assisted by CO today we are cancelling the contract.