No internet for 2 days!!!

<p>Our internet service went down at 01:41 yesterday morning. Received no notification from telkom. MWEB provided an SMS at 8 AM stating that there is an ADSL problem in my area. Tried to phone telkom twice that morning, but the phone call was dropped both times. Received an SMS from MWEB at 14:30 stating that the problem was solved. Internet was still down. Phoned telkom again, just to hear that the problem was still persisting. Phoned MWEB and was informed that they only send out a notification after receiving confirmation from telkom. Internet was still down by 23:00, and still doown by 06:00 this morning. Got home from work at 18:00, and internet is still down. Phoned telkom and was informed that they are replacing cables. Why was I not informed of this outage? Why am I not receiving updates? WHEN WILL MY INTERNET BE WORKING AGAIN? This is unacceptable and horribly unprofessional service!!!</p>