No internet for 2 - 3 months

Telkom used to supply us with a wi - fi signal for our internet and telephone, this stopped at the end of February, we lodged a \fault""; also no technician has been near us.When I queried why so long at the call centre; I was told that Telkom has retrenched most of the qualified staff; what do we do now; can we be refunded the fees for internet for the last 2 months; and when will the signal be repaired; or do we go to another subscriber.please help;our phone number is ***"""