No Internet for 16 days and ongoing..

I logged a fault with Telkom on the 2nd of December 2015 reporting that my ADSL internet is not working. It is now 16 days later and my internet is still not working. I called the call center several times requesting feedback, and all they told me is that the technician is investigating the problem and they will call me back. I haven't heard anything from them yet. I find this totally unacceptable. With this kind of service it is not surprising that people are moving away from Telkom as a service provider, and I am soon to follow!