No internet for 11 days and no help

11 days ago I reported that our telkom line was down and therefore no internet at my home where I run a business. Tried calling eveyday thereafter with the call centre lines so busy I couldn't get through after 30 minutes waiting. System says my fault has been reported and should be attended too in 2 to 3 days. I then went into a branch yesterday where a lady assisted me and said a technician would be by my house that day. I still don't have any communication. Should we take this terrible service?