No Internet due to Technicians

On the 3/07/2015,I upgraded our Telkom bundle.Since then I have reported that we can't access the Internet 3 times. A technician did arrive at my home one day to assist with this matter and as I am at work he could not fix the issue,(I have asked numerous times that an appointment be made with us as we are not at home always)Thus ref number for this matter was closed(770CRK070715)with noting working once again I phone and logged a request for a technician(245CRK170715)this ref was also closed with no technician fixing anything.On the 19 July 2015 I logged a complaint online 195CRK190715,Oscar Nkadimeng, emailed me back to advise that my ref number would be #732520,since then I have received a phone call on the 2015-07-28 on my land line at home which has not worked since we had this line installed last year,to ask if the matter was solved,once again I explained to the person that contacted me, that a technician needs to come and sort this matter as,firstly the internet light does not come on,on the modem and,secondly that I would rather have the ADSL and Internet working than the normal landline (which was most probably installed incorrectly in the first place). Still not fixed