No internet connectivity since Thu 19/11/2015

I have had no internet connectivity since Thu 19/11/ 2015. I called 10210 the same day and was given a reference number 636CWK191115.<br> <br> A consultant at your Canal Walk branch informed me that upgrades were taking place in my area and my service would be restored by Sat 21 Nov at 7pm latest. This did not happen.<br> <br> I then called 10210 on Sun morning 22 Nov and was informed that I should try my internet again after midday. Again, still no service.<br> <br> I then received a sms on Mon 23 Nov to reply with NO if the service was still faulty or YES if it was not. I rep**** with NO.<br> <br> Later that day I received another sms that my fault was now with the technical repair division.<br> <br> I called 10210 again last night and was informed that if I do not get a reply from your technical repair division within 42 hours from the original call (on Mon 23 Nov) then the call can be escalated.<br> <br> It is now Wed afternoon, 25 Nov, and I have had no further contact whatsoever.<br> <br> Surely it is not unreasonable to be given an approximate date as to when a technician will attend to my problem.<br> <br> Kind regards<br> <br> Malcolm Florence<br> ***<br>