No Internet Connectivity Since the 25 October 2015

My internet line has not been working since the 25 October 2015, which is when it was reported. The line was tested and found to be faulty and a technician needed to be dispatched. I received the ref no, 32CRK251015. I have since phoned 10210 over 15 times. I have spoken to various call center agents, supervisors, I am still waiting for a call from the center manager. Everytime I call I am assured the problem will be sorted out in the next 48 hours. I wait three to four days and still no internet connectivity. I have escalated the fault with Ref No. 779333, but this seems to not have helped. It is now 6 weeks and I still have not internet. Not sure what to do.... Surely this is not out of the ordinary fault<br> Regards <br> Prashik<br> ***