No Internet Connectivity - Multiple Downtime's

Dear Telkom, I've been experiencing no internet connectivity twice in the past week. I tried your solution as per my phone call to your technical department and it worked for a short while and went down again. Please can you assist in URGENTLY getting this sorted as I'm paying a premium for internet directly through Telkom and do not expect such poor connectivity and multiple sessions of downtime. Fault No.: 2CNK020316. If this cannot be sorted this morning then I'd rather purchase the ADSL from Mweb or something rather than paying for a simple 4mb line with downtime from Telkom. Thank You.