1 reviews | Active since Jul 2011
NO Internet Connectivity for over a week
Out Internet has been down since last week Monday and it finally recovered Friday night for 30 minutes and then went down again. Last night it recovered and now its dead again.Every single time I call I just get told its a power failure at the Telkom Exchange. My concern is that how can it be a power failure for more than a week? I am paying for a service I cant use, I am paying for something that is more down than up. When will this be sorted out? Can your technical people even sort this issue out?<br> <br> And please don't sent me your random message saying you will get back to as soon as possible when you only get back to your customers in a weeks time. <br> <br> Get back to me today still and get this issue sorted. If you don't know what is going on then get someone that understands how critical this issue is. clearly you are not interested tin sorting out this issue.<br> <br> Can someone please just get this sorted out?
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Thank you for making contact with us and taking my call
This response serves as confirmation that your Hello Peter query has been resolved and closed. Thank you for giving us time to resolve your query.
Should you require further assistance, you may contact us on any of our social media platforms included below
We value your insight on how we can improve service delivery to our valued customers on Hello Peter.
If you were happy with our service, then we encourage you to change your sad face to a smiley face on the Hello Peter website ?.
Included below is the link to your report.
Link: http://hellopeter.com/company-zone/update-response?report=***
***
Twitter: @Telkomza
Facebook: Telkomza
Email: ***
Have a fantastic day!
Regards
Keagan Moses
Telkom Social Media Team