No internet connection yet i still get billed even if i can't use my data

Hi,

I have been having some serious issues with Telkom. A range of issues in fact!! My previous issue, which they didn't even bother to respond to when I complained via Hellopeter, was related to their billing system. I was constantly getting billed incorrectly and they would cut off my service as a result. I managed to have that issue resolved after I went on Twitter and I managed top management.

My issue now is different, the billing seems to be okay, but the service itself is NOT WORKING AT ALL, and yes, I am shouting. I have gigs of data that I cannot use! The internet connection is almost non existent! The modem is working perfectly and I know this cos I have tried it with a different SIM card and it worked. The issue is with the Telkom SIM. There is almost no internet connection and as a result, one cannot use the data available. I went to Telkom in Menlyn and they said there are no issues and that I must try restarting the modem, which I did, but that did not help much. I am sitting with well over 30 gigabytes of data that I cannot use. Yet Telkom is so efficient when it comes to sending me my monthly bill for data that I can't even use. I need to have this matter resolved as it has been going on for far too long. Telkom does not take it's customers seriously and to be honest, the service you guys provide is really poor and I feel like I have been fighting a losing battle with you guys! Can you please respond to this complaint and help me resolve this issue once and for all