CR
Cameron R

1 reviews | Active since Feb 2015

03 Feb 2015, 13:10

No Internet Connection via ADSL

I moved into a new property in December & my ADSL line has only worked a few days. DSL Line on modem keeps dropping causing a lost internet connection every 30 min. Tech came out check everything & left . worked fine for a day , then problem started again,<br> <br> Logged a call via the internet service 5 days ago & the issue has not being resolved yet but the sms response states that Telkom will resolve issue within 48 hours.<br> <br> Tried the calls center for days now 10210 . Internet technical support option , + - 1,5 hrs every time & no answer. The service is absolutely appalling . <br> <br> Now that my kids are back at school & all there text books & home work is online , it makes it very difficult without internet connectivity. <br> <br> If my Internet problems are not sorted out within the next 2 days , i will cancel all my services with Telkom & find another service provide that can deliver

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Replies (1)
Telkom
Telkom's reply05 Feb 2015, 09:48
Official
Hello MacMar,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM85696.

We apologise for any inconvenience caused.

Kind regards
Donico Williams
Telkom Social Media Team