No Internet connection since Sunday 11 April 2015!

Sunday afternoon my Internet suddenly shut down. Called the centre and had to reboot the modem several times, failing to fix the problem, the agent said she would log the fault at the technical department and get back to me within 24hrs. No contact was received from anyone at Telkom. I called again on Monday and the agent said she couldn't help, apologized and would also forward my fault to the technical department. I have since not heard from anyone yet. We run a small Internet business from home and have such not been able to resume normal business trade. I would request a senior employee to explain what happened and when the issue will be resolved. Furthermore, our account only gets emailed when they feel like it and they double bill us on items. I would duly request a detailed ledger displaying all items billed and paid for.