No internet connection since October 2017

My husband is the account holder at Telkom. We have a DSL line. Since October 2017 we don’t have internet connection or if we have the speeds is 0.2mbps! In the evening from 18:00 until 07:00 I don’t have ANY internet connection! I decided to leave Afrihost of their poor service, in the meanwhile it’s Telkom’s fault! Since then I’ve bought an additional amount of data of R3500. I have my own business and work from my home office and depends on my internet to do my work!! The technicians were here on the 23rd of December. Said it is a TimT fault!! My line should be shifted to another shelve (as they called it). I don’t have any connection and I can’t do my work! I’m going to claim revenue from Telkom!!! As well as my additional data account!!! This is ridiculously bad service and should be reported to Telkom!!! Totally unacceptable!!!!!!!