no internet connection on brand new sim card

On the 4 October 2015 I bought a prepaid internet starter pack with 1GB data X 12 months. The sim card is not enabled for internet and after numerous visits to the branch and phone calls to the customer centre this matter is still not resolved as at 20 October 2015. I honestly don't know how to resolve this matter with Telkom mobile because i paid for the data but i am getting nothing in return.