No Internet Connection for days

I was fooled by Telkom's Unlimited Internet Offer for September 2017. I took a 2 year contract with Telkom. I had internet for 2 weeks. After that the ADSL line went dead. I logged in a fault with Technical Support on Tuesday. After 3 days there is still no help from Telkom's side to repair the fault in Ixopo. Everytime they say something is wrong at the Exchange. Why can't they send someone to sort it out? Now I am stuck with a Telkom Router and payment of R599 every month for no internet for what maybe the next 2 years.