No internet connection for a week

I have not been able to use my data since the 6th of February 2020. I cannot connect to the internet or social media. I called Telkom and was told to restart my device which is exactly what I did before calling them. I switched off my device, went on roaming still nothing. And when you call the call centre and your phone gets disconnected because of the network they don't call you back. I am even loosing important calls. My phone can call or receive call or messages. Telkom please assist, for real this time. Are you gonna refund my data should it expire during this mishap?