No internet connection for 48 hours

For the past months we having been having slow internet connection, nomatter how many time we called, they say someone will get back to us abs no one does. Since yesterday we have no internet, when we called they say that one of the towers was broken and their technicians are working on it. In light of COVID, we are working from home and this is a huge inconvenience. This is absolutely poor service because we paid for the month, now we have to buy extra data and airtime to call about this and access the internet. Absolutely ridiculous service.