CW
Craig W
1 reviews | Active since Jan 2013
02 Jan 2016, 12:14
No internet connection for 25 days
When contacted Telkom they said it was a simple issue and was in a withholding pool. The supervisor said it could be resolved immediately. I have spoken to more than 15 people at Telkom in a desperate attempt to have this issue resolved. 3 of the 15 said my internet would be on 14th, 17th or 18th. This has not happened.<br> <br> I have also spoken to Majola Bakang, he is a customer service representative and he said my internet would be on by Wednesday the 23rd of December and I am still waiting. It is impossible to get hold of him, and he does not seem to be willing to make an effort to have this issue resolved.<br> <br> I expect this to be resolved TODAY.<br>
Helpful (0)
Replies (1)0
Replies (1)Telkom's replyOfficial
02 Jan 2016, 13:50Hello NickRSA,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM182872.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM182872.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Telkom's reply02 Jan 2016, 13:50
Official
Hello NickRSA,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM182872.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM182872.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
