No internet connection

Reported a fault at Telkom on 30 December 2015 for no internet connection. Internet since then were on off, mostly ADSL did not work. They indicated that a technician will contact me, but heard nothing. Since morning of 12 January 2016 up to now no internet and telephone connection. Called on 13 January in the morning, waited 10 minutes, again the technician will call. Called afternoon on 13 January, waited 16 minutes, again technician will contact. I pay for uncapped internet, but for halve a month I had almost no service and last 2 days no service for what I must pay for. Fault nr 251CTK311215