No Internet Connection

Greetings

I’ve been reporting to Telkom that two weeks ago on a Saturday morning I woke up to find my ADSL home internet not working but till today nothing has happened with regards to getting my connection back. I’ve been told different stories by different Customer Care consultants and which are not to my satisfaction. Even tried the involving Telkom on Twitter .. I don’t know what to do now for them to take me seriously as a client. Please help