No internet connection

My telkom adsl line has been down since the 22nd of August i took my router in to be tested and they found no faults on it and they told me the problem is with the cables in my area, i logged a fault the same they and i have been tracking the issue ever since then, i even called them and they told me that a technician has been dispatched to go deal with the matter. I waited another week and still no response from them regarding the matter, but the debit order went through on the 1st of september, we can't keep paying for a service we are not getting. The fault reference number is ***1. Please follow up on the matter.