No internet connection

We are a business (restaurant) and we are experiencing issues with our internet connection for almost 3 weeks (Since 1 September 2015). We have been requesting a technician each day, twice a day. We have to do credit card transactions manually and we are unable to pay suppliers with EFT's. A DM was sent on Twitter. Telkom rep****, saying that the fault has been prioritized, with ref. no. 6331. We initially got ref. no. 428CWK010915. We have not received any warnings for repairs being done on lines etc.