MD
Mduduzi D

1 reviews | Active since Oct 2012

07 Aug 2015, 18:47

No Internet connection

I recently payed over R 4k to Telkom to have my service which was suspended re-in stated. It has been over 3 days now and I am still unable to connect to the Internet. As a result I am forced to make unecessary and unplanned expenditure on airtime to convert it to data bundles, so I can check my emails above other things. My type of business seriously depends on their service to provide me with line and adsl so i can constantly engage and respond promptly to clients requests. This is a very big inconvenience for my business, and I cannot wait any longer. I have loads of deadlines that I need to get out latest Tuesday and I am unable to do research and downloads to support the material I need to present and yet they will be sending an invoice sooner which I am expected to pay iregardless.<br> <br> The other thing, why is it when I use the 10.0..... to login, my account status shows as pending Disconnect? Please resolve this issue.<br> <br> I cannot stress this enough, Telkom, your services are the lifeline and bloodstream to my companies productivity and at the moment you have let me down.

0
Replies (1)
Telkom
Telkom's reply07 Aug 2015, 20:47
Official
Hello PUSH-ONLINE,

Thank you for contacting us.

We will have our ADSL Team look into your Internet query, and provide feedback the soonest.

We do apologise for your experience.

Your social media ***

Regards,
Fridah
Telkom Social Media Team
***

Best regards,