No internet connection

My name is Phumzile Polance Chambers and I have had the worst experience with Telkom, I cant even begin to describe it. This is my last resort to getting the service I deserve as a customer from you before I cancel my contract. On a Saturday of 15th of June 2019, my WIFI stopped connecting to the internet, I have had a ADSL contract with Telkom for more than 2 years now, I reported the matter and was advised there was a cable general fault in my area that could not be resolved. After numerous calls and reference numbers I was given, I was advised I would be migrated to wireless fibre. That’s when my problems began, the sales department team did not give me joy at all. Firstly my order took them 6 weeks to be delivered, when finally my new router and sim card were delivered, then it wasn’t registered. Its been 2 weeks now sitting with a router that doesn’t STILL have internet connection, I finally spoke to another gentleman from the sales team who advised he’ll reorder a new router and sim card and have that one at home collected as it seemed the matter was unsolvable, so meaning we will be taking another 6 weeks to have a router ordered and delivered. I have had it honestly, I’m paying for services that aren’t rendered to me. Can someone at Telkom please I am begging you, help me!!! here are your reference numbers: TST 266246, 293454, *** and 471054