No internet connection

Fault Ref. No. 92CEK310115. We are subscribed for Telkom uncapped adsl internet and for the passed 5 days we don't have internet connection. I've lodged a fault report, enquired about it at their call Centre, having to hold on for hours, but still nothing is being done about the problem and no feedback has been received! To say the least.....I'm totally disgusted and highly upset with this poor level of service from Telkom!!!<br> What makes me further annoyed is the fact that we as household unnecessarily have to purchase additional expensive prepaid 3G data for our internet requirements in the meanwhile over and above having to pay Telkom a substantial amount for no service! It costs us now already R500 for extra data, which is unacceptable!<br> I demand that Telkom repair this fault immediately or otherwise I will have no choice but to cancel my subscription. I further demand that Telkom reimburse us with all the days without internet as well as R500 in respect of additional data we had to purchase!<br>