No internet connection

Telkom offered an upgraded package of 20mbs uncapped, I accepted it and later canceled. 3 days ago I had no internet connection, I called to log a fault and the consultant tried assisting with reseting the router as he was guiding me through the steps I was required to provide a username and password which the consultant was supposed to provide me with, but couldn't because the TIN status is closed and he then told me this happens when one is upgrading or migrating. Asked to call 10213 as they are the ones who are supposed to open it and only then will they be able to give me the login credentials.. I have been on the phone with them for the past 3 days for hours on end and still no assistance and no connection all they do is send me from pillar to post, it doesn't seem like anyone knows what to do and I have now been told that they've logged an incident with IT . But come month end, they won't be a second late sending through a debit order.. No remorse when my son is losing on valuable schooling, I can't send my cv and apply for work, I myself am a student too