1 reviews | Active since Dec 2016

30 Dec 2016, 09:31

No Internet but still paying

<p>Haven't had Internet for 4 days phone everyday have got cut off or get told the same story waiting for technician but must still pay for a service I cannot use they not very helpful and cannot even tell me when the problem will be fixed </p>

0
Replies (3)
Telkom
Telkom's reply30 Dec 2016, 12:14
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

's update01 Jan 2017, 15:27
Reviewer Update

It's Sunday still no Internet no one has even contacted me

Telkom
Telkom's reply09 Jan 2017, 08:03
Official

Good Day Sharon, Please accept our apologies for the inconvenienced caused, There is a general problem in your area, Our techs are actively working on resolving this issue, We will advise once more information becomes available.

Regards

Bronwyn

Telkom Social Media Team