No internet but still paying!

<p>We suscribed to Telkom Lte in November last year. After a long battle we received the modem and immediately the problems started as we could not get reception. After writing a review on Hello Peter we at last got assistance and were told that we are in a "dead" spot and that there was nothing Telkom could do for us. We then cancelled the Lte and the modem was collected by courier. So, we do not have the Telkom Lte modem or simcard any longer, but we are still being billed for it!!! How does this work, we are no R 1,615.00 in arrears after we blocked the debit order as Telkom did not stop their deductions. They also need to refund us, as they had said they would, R 6,460.00 for the 8 months we paid but did not have service. We have tried to speak to the call center, but nobody can help us as the "case has been closed ( ********** 5)". How can the case be colsed if we are still paying? Just got off the line with Cheslyn Jacoby (do not know if this is his real name or a **** one as he would at first no give his name) who said his supervisor is phoning us now! Well, still waiting for the call!</p>