No internet

The service and help desk is shocking I have no internet and cannot get through to there call center. I was told to call them to log my fault by DSL telecom. I had done this and was told to call when my line was faulty. So I did and I was telling them it was load shedding and my line was not working, I asked them if there exchange had a ups or battery's then I was told where I could buy a ups for my equipment, when I explained to the agent I have a ups and all of my equipment is on a ups and the only problem was that the line was down. Where is the level of skill? I have tried calling this evening a number of times and not able to get to the call center, I am sitting with out internet this is the worst service ever.