No Internet and telephone line for nearly 2 weeks

I Reported my ADSL line not working on 4th of Nov 15 and spoke to Xolile and got ***.Called again and spoke to a Temba at 9pm and he said that a tech has been assigned the call and the I need to follow up on this tomorrow morning.Called Telkom again on Friday the 7th of Nov 15 at 8:40am and spoke to Cello and he said that there where people in my area at 6am that morning working on the line.cello reset my line and told me to check,I was unable to do so as I was at work. The ADSL problem was not resolved but on the 11th of Nov my landline was completely dead with no dial tone,called Telkom on the 12 Nov 15 at 8:04am as our landline is not working and they said they will relate this issue to my already open ADSL internet call.Got home at 5:09pm and my telephone line is still not working.Called Telkom again on the 13th of Nov and was told that my call was being worked on.Got an SMS on the 16th of Nov 15. Called Telkom at 9:27am and spoke to Lunga,he said that my call has been resolved and that a Conrad has cleared the fault. Got home and my telephone as well as the Internet is still not working.I have not had internet for nearly 2 weeks which is totally unacceptab