No internet and phones for weeks!!

My house voice and adsl line has been out of service since September. I have a reference number but nothing ever happens. If I call customer care I'm promised a team leader will call me back but never does. My bill is in credit (paid in advance) and this is the service they deliver ????. Your customer service and after sales service is non existent. I logged a call on the 23rd had no team come out and inspect the line, no response from telkom & the issue was closed. Logged yet another call on the 29th and was informed they sent the notice of closure to the wrong phone number!!! We were promised a senior technician would call back and resolve the issue but have had no contact as yet and a further day has passed !!!!<br> We pay for these services for a reason - this now makes it impossible for me to complete month end work with regards to my business!!<br> Get your act into gear and attend to peoples issues!!