No internet and NO SERVICE FOR IT.

I have paid for your service for 10 years. This accumulates to almost R100,000 that I've paid to you. I expect proper service from you. I am paying for a service and when I need it I am not getting it. Our lines have been down since yesterday. It's the whole area. There are businesses and people working from home. WE NEED your service to work in order for us to be able to pay you. The fact that it takes hours/days to get a response from you in unbelievable. I am incredibly disappointed. How must we work without service???? Ridiculous.