No internet and no service.

<p>Our internet has been off for 10 days now and I have been in contact with Afrihost from the start and everytime I contact them they say that "The fault has been escalated through to Telkom to troubleshoot and resolve", but nothing is happening, no one has been here to look at the line and Telkom has not been in contact with us. Why do we need to pay for a service we are not getting ??</p>