No internet and no progress

<p>More than a week ago, I started experiencing problems with my ADSL line in that there was no internet connectivity. It transpired that this was a line fault, and I reported this fault on the Telkom website so that they were aware of it. I was impressed when a few days later, on a Saturday no less, a technician came out to fix the problem and the internet was working again. However, the internet was only working for one day before I encountered the same problem again. I struggled to create another fault since the old fault was still open so eventually I had to get in touch with an agent who logged the urgent fault for me. I have now been without internet for more than a week with no indication on the progress of this "urgent" fault other than it is "In Progress", which it has been for a number of days now. This begs the question as to what am I paying for as I still have no indication of when this problem will be rectified.</p>