No internet and no assistance from Telkom or Open serve

From the 1st of November 2024 my house router stopped working around 8am. around 2pm i called Telkom customer service and we spent 2 hours on the phone and still they could not assist me. They ended up logging a fault so that a technician will come and sort the problem. On Saturday, I received a call from Open serve *** and also tried to assist me however the call got cut off i dont know why. This person said a technician will come on Sunday 03/11/2024. I also received a call from Nelspruit Telkom Technician *** and the person told me that there is nothing he can do since there is an additional Bnumber B*** from Web AFrica on my account which was added on 01/11/2024 while my B number is B*** and this led to my open serve to be suspended while they were activating the Web Africa thing. He instructed me to go to Riverside mall Telkom they will be able to assist me however on arrival it was clear that nobody has technical knowledge to assist me. WHile at Riverside I received an SMS from open serve that my issue is resolved and complete. On arrival at home my internet was not working even today it is still not working and no technician came to assist me. 2. I am not sure how my billing will be handled because today is day 3 without internet 3. I travelled 16km to riverside and back with the hope that they will assist me however my travelling was useless