No Internet and Landline

Dear Telkom,<br> I just don't know what to do anymore!!!! My internet and land line when dead on the morning of the 18th April 2015. I logged the fault on 20.04.2015 (120BRK200415). Since then I have been phoning in almost every day to receive some sort of resolve. Surprise, surprise... still no resolve. This matter has been escalated, as I have been told, a few times. It was yesterday that i spoke to one of your \friendly"call centre agents and was told that a technician had come out on the 21.04.2015 and was unable to resolve to the issue and required a specialist technician to sort the issue out. Apparently the technician had escalated this on the same day.<br> Why"