No Internet and intermittent voice

I logged a call on Telkom's website on 29/01/2015. I received the following response by sms:<br> Dear Customer, Fault 1191CRK290115 has been created for Service ID ***. Telkom will endeavour to resolve this problem within 4 days. Apologies for the inconvenience. Please do not reply to this SMS. Telkom<br> <br> Since then I have heard nothing and cannot log another call due to the original call still being open. My phone is still working intermittently, but I have had no internet connection since the 28th. I do hope that Telkom takes note of this and lets me have some sort of non-automated response as soon as possible.