No Internet and being billed

My ADSL internet with Telkom stopped working on Monday.

Repeated calls to Telkom with the usual nonsense from their call centre to repeatedly reset your modem. This is the only thing that these dummies know how to do and will keep asking you to do it even though it's clearly not the fault. They will even get cross if you tell them that you have already done that 10 times.

One week later and they say they are still "testing". They clearly have no idea what is wrong or have a big problem that they don't want to reveal. I think its the latter.

They cherry on the top is always when they ask if they can help with anything else as they close the call. This is what they have being taught.

NO, HELP ME WITH THE PROBLEM I HAVE! I DON'T WANT HELP WITH ANYTHING ELSE!