No internet an Landline not operational

<p>Currently without internet for 3 weeks as well as without a landline connection. I have logged a call on the 18th of July with the call centre Ref no: ********** 9. They have informed me that the technician has been assigned the job, however she is not sure when it will be fixed. So i honestly feel that i should not pay my telkom account end of the month. It is already the 2nd of August and i cannot pay for something i am not even making use of. How long does it take to fix this??????Is is rocket science????We pay our bill on time its not fair that i should waste my money on buying data every week yet i have Wi-Fi at home which Telkom cant even fix. Totally unacceptable. </p>