No internet.... Again!!

Absolutely pathetic service. Last weekend, the adsl was down for my entire area. A technician showed up on Monday morning and pressed a button even though we had all been reporting faults the entire weekend! This weekend, we have been down since yesterday night. I call Telkom again to log yet another fault and am told the area manager does not even know of any issues and therefore cannot send a technician, even though several other people in my area have been logging faults since the night before! I must still pay my installment even though I spend half the month without internet?? I cannot wait to change providers. Your customer service is non existent and your call Centre agent did not even seem interested to help. Frustrated beyond words!!!