No Internet Again

No Internet again when I reported it via a sms you get a sms back that they apologies for the inconvenience and that Telkom will endeavor to resolve the problem within 7 days!!! 7 DAYS!!! To ring the call center is a waist of time as you wait at least 40 min! One time I waited even 1 hrs and 40 min!! When is Telkom going to deliver customer service and also employ more people at their call centers!!!!! It's not fair towards the staff they are getting all the complains about the long waiting time but the management are the one who are not solving the problems because this already going on for almost 2 years now!!!!!