No Internet After 2 Callouts

I reported a faulty line that stopped working only a week after I had it connected. Your technician never made an appointment, luckily I happened to be home and could let him into the property. He was blunt and only concerned about going home as it was afternoon. He then detected a fault at the distribution, which he repaired. We checked and there was still no internet. He refused to help further and went home. The fault was closed on your online system even though I still had no internet. I was contacted again stating that the fault would be restored, and that the fix would be determined by Telkom seeing my modem connect. I was out of the country for a week now only to find that I still have no internet. I really need this sorted, get it right please.