No Internet Acess for 10 days

We have had no internet access for 10 days now. No technician, no feedback from Telkom on the problem an when it will be fixed. To get through to the call centre is nearly impossible. I have used the escalate function on the website. I received two calls from different Telkom employees enquiring if my line is working. Both times they were told that there is no internet access on the line and although both empoyees told me that they will look into the matter, this did not happen and I still don't know what the problem is and how long it is going to take to solve the problem.<br> <br> Telkom's customer service is shocking and it is a disgrace not being able to get to speak to someone senior to find out what is going on.