No Internet Access or Active Telephone Line For Over 1 Month

I logged a fault on the 07th October 2017 as both my telephone line & my internet were down. By the end of the phone call the operator told me that the problem would be rectified within 72 hours. After nothing less than at least 20 calls, waisting accumulated hours trying to get some answers, to date (12th November 2017) I still have no internet access and nobody can give me answers or feedback. I have paid for the month of October which I asked to be refunded/credited but still has not, and I have now been debited for the month of November and still sitting with the issue. I am rather disgusted at this service and expect some form of compensation and resolution immediately!!!