No Internet Access for nearly two months now from the date of application

I have a serious concern with Telkom staff on the ground.I app**** for a data package 25Mbps both upload and download on the 16th of April 2021.My account no is ***:TIN*** and my user name is already active.The Open Serve Technician Thabang Masango only came to my house to install fiber and install a router or modem yesterday the 7th of June 2021 after numerous calls and complains I had to make through Telkom call Centre and Telkom Sales Agent who assisted me with application on the 16th of April. The Open Server Technician said that the fiber is not linked so another technician still needs to come and patch or link fiber so that WIFI can be activated and hence access internet. The Telkom Sales agent who assisted me with application is Danny Tlale.I have escalated to him Danny and his Manager Errol Makhesa about my frustration of having to wait for internet access since the 16th of April. I have also made numerous calls to the Telkom call Centre inorder to resolve the issue ,l spoke to Tshireletso at the call centre,l also spoke to other call Centre personnel but they seemed not to be sure of what needs to happen and also about how long should l wait before l can get internet access. Danny Tlale told me the that the turn around time for internet access from the day of application will be two weeks, but now l am approaching two months without an internet access and any solid agreement as to when the internet access will be activated. I was informed that yesterday was the day l would have internet access only to hear an Open Serve Technician saying still the fiber needs to be linked, another technician would come to link and patch the fiber. Open Serve technician only installed fiber and router and other hardware but there is no fiber or internet signal. Attempts to find out when the fiber would be linked and internet activated was very futile as the call Centre personnel did not have a clue of what needs to happen and when. The call Centre gave me this escalation ref no 123231 after escalating this frustration l am having. The call Centre also advised me to call this number 10210 but no one had an idea as to when the completion of installation would happen ,siting that they cannot link to technical directly only through Telkom system. The frustration is that no one seems to know what needs to happen and when, I also have an active user account but no internet service, making matters worse, l have turned down numerous internet or WIFI providers like Infinity ,Vodacom etc. with the hope that Telkom will immediately activate WIFI in my house but this turned out to be my nightmare up to today.No internet up to today only electronic gadgets ,fiber but no signal or fiber link or patching. I spoke to Open Serve technician Thabang Masango ,he says his job is complete ,someone needs to come and patch the fiber so that I can access internet, as to when this should happen only God knows, even the Telkom call Centre has no idea as to when ,since they cannot speak to Technical directly because they do not have a direct phone numbers to technical department. For now its still a grey area as to when the internet service will be activated, Call Centre only says technical will call me but as to when no one knows. I had so much faith to Telkom service but now this, what is happening now is making me think otherwise. I also app**** for 25Mbps upload and download but on the email l got l see they state that l app**** for 10Mbps ,which is incorrect. I have a hard copy of the application at home as proof. During this covid 19 pandemic my kids are stuck now , cannot access the tutorials since most of their lessons are done online to comply with covid 19 protocols. I plead with Telkom Management to kindly resolve this issue because I believe Telkom to be among the best network providers in the entire globe, otherwise l might be forced to consider other network companies.