No internet access for more than 3 weeks (DSL Line)

<p>Since the 21st December 2016 we have been unable to connect to the internet through our Telkom DSL. I inquired over Twitter on the same day if they are aware of any network outages, to which I was asked to submit the Telephone number and contact details, whihc was done on the same day. After following up every day regarding the progress, we were promised an update as soon as possible. On the 23rd December we finally received a reference number (667CRK231216) and further promise of updates as soon as possible. After daily inquiries regarding the progress, we received notification on the 26th December that the fault has been escalated (Ref. No. 12660).</p> <p>28th December we received to notification that Ref. No. 667CRK231216 is currently at dispatch, waiting on any available technician in our area.</p> <p>On the 3rd January we received the same message again.</p> <p>Every 2 days I followed up again regarding progress and any feedback, but not much changed, just promises of feedback as soon as possible.</p> <p>On the 13th january we received 2 notifications that the fault has been escalated (Ref. No. 943219 & Ref. No. F217997)</p> <p>Unfortunstely even that has not made a difference, as we still do not have access to the internet through the DSL Service we have been billed for, but hasn't been working for more than 3 weeks.</p>