No internet access for more than 3 days

I have been without Telkom internet access for more than 3 days now. On calling the technical division I am told there is a problem in the exchange somewhere (cyberspace?? or where?). Each time I call I'm told the technicians are working on the problem at No. 2 Rangeview Road, Dalpark, Brakpan. Well it is now the week-end and still no internet access. How long is this problem going to go on for before someone decides to fix whatever is the problem? I am sure I will be billed for the full month of internet usage (they are going to make sure they get their full month's subscription from me) but I am now having to purchase Vodacom data to use at home because Telkom can't seem to fix whatever is the problem.