No internet access for a whole month

I first logged a call to Telkom for my ADSL line not working on the 18 May 2019, I was told that the reception in the area I stayed was not good and a pole needed to be planted, after 2 weeks of no updates I called Telkom again (31 May 2019) only to be told the previous fault was resolved even though I still had no internet access, another call was logged and I was informed I would receive a call from the technician within 2 days, after another 2 weeks no call was received, I called back again on the 12 June 2019 and was told my call was never escalated and given another reference but sill no technician came to my property, on the 18 June I called (spoke to Zodwa) to check the progress and was told my call was still not escalated and my previous reference number was not even on the system, I later spoke to the manager (Zola) and was told I cannot cancel my contract and that I still needed to wait till the technician came to my property.

I am highly dissatisfied with the services I received from all the call centre people and I still do not have internet access but I will be told I need to pay my monthly subscription